Employee Concern For Patients Survey

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Employee Concern For Patients Survey

To get information from employees that are working in an organization regarding their patients' satisfaction with the service that they have received. Or determine if the patients' satisfaction is of high priority in their organization.

Question 1*

Name of Organization/Clinic/Hospital

Question 2*

In your opinion, how have patient satisfaction ratings changed at your organization over the past year?

Improved considerably

Improved somewhat

Has remained about the same

Has declined somewhat

Has declined considerably

Don't know

Question 3*

In your opinion, how important is patient satisfaction at your organization?

It's a high priority

It's a mid-level priority

It's a low priority

Don't know

Question 4*

Does your organization have managers/staff dedicated to patient-satisfaction matters?

Yes

Don't know

Question 5*

How often does your organization track patient satisfaction?

Daily for each patient

Monthly or more often

Quarterly

Semiannually

Annually

Less than annually

Question 6*

How is patient satisfaction primarily tracked?

Questionnaires sent through the mail (in-house efforts)

Follow-up telephone calls (in-house efforts)

An outside firm has been hired to track patient satisfaction

Suggestion boxes placed in facilities

Other

Question 7*

Has your organization initiated programs to improve patient satisfaction within the past year?

Yes

Don't know\

Question 8*

What sector of the health care industry do you believe needs the most improvement in patient satisfaction?

Hospitals

Physicians

Managed-care plans

Insurers

Nursing homes

Outpatient providers

Don't know

Other

Question 9*

What is the most compelling reason for your organization to improve customer satisfaction?

Fear of losing patients to competitors

Fear of losing employer contracts

Fear of increase regulation

Fear of damage to organization's reputation

Other

Question 10*

In your opinion, has patient satisfaction been shown to have a direct effect on your organization's bottom line?

Yes

Don't know

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